Frequently Asked Questions

How secure is my transaction with you?

We at Beowoof understand that shoppers are concerned with the security of their transactions. Our site is protected by 128/256 bit Secure Socket Layers (SSL) technology to encrypt your login, credit card number, name and address for decoding only by Beowoof.com. We do not store credit card numbers after successful transaction processing and verification.

When is my card charged?

Your card is charged when you place your order. The order will then ship usually within the next 7 days.

What are your accepted payment methods?

We accept Visa, MasterCard, Discover and American Express.

Do you charge sales tax?

Only orders from the state of New Jersey are charged sales tax.

How do I measure my pet for clothing?

Please refer to the following link for sizing guidelines:

What are your policies?

If you wish to see our Privacy, Shipping and Return, and Terms of Use policies, click the links below:

Shipping Information and Return Policies
Privacy Policy
Terms of Use

If I give you my e-mail address, will I get spam mail?

Beowoof is very serious about protecting your privacy. We will never sell your information to a 3rd party. We are online shoppers & pet-owners like you and understand how frustrating unwanted emails become. We will only use your email address to contact you about your account. An automatic email is generated when you create an account and after you place an order.

Attention AOL users:
We kindly ask that AOL users frequently check their SPAM folder or turn off their SPAM filter, as AOL will often filter our emails to that folder. You may also use an alternate email address to ensure that you will see our responses or notifications.

Why is my purchase on backorder?

Because of the nature of our business, an item purchased may be on backorder from the designer and, while rare, it is possible that we might not be notified of the inventory levels at the time of your purchase. As soon as we are notified that an item purchased is on backorder, you will be notified via email of an approximate shipping date and will be given the option to wait or cancel your order. If you decide to cancel your order, a refund for the full purchase price plus any applicable shipping charges will be processed within 24 hours.

Why am I being charged for shipping even though I selected the "Free Local Delivery" Option?

Please note that items not in-stock, items designated with fixed shipping charges, some special order items & made-to-order items will be delivered by post and applicable shipping charges will be assessed.  All items that are in-stock will not be assessed a shipping fee.

In order to select the "Free Local Delivery" shipping option, the customer must enter their local address that falls within the "Free Local Delivery" parameters.  Please remember that your in-stock order total must be at least $25.00 to qualify for either the "Free Local Delivery" or the "$5.00 Set Delivery Fee" available for some adjacent zip codes.

For same-night delivery in Hoboken, please have your order in by 5:00 p.m.  We will contact you if any of the items in your order are out-of-stock.  We reserve the right to cancel same-night delivery due to inclement weather or other unforeseen circumstances.  In that unlikely event, we will contact you to make arrangements to deliver your order as soon as we are able.

I'm trying to place an order; but I'm getting this error message at check-out:

"We have not been able to match your password on this transaction.  Please check your password.  (Error code 6015)"

This error does not concern your personal password on our site; but rather concerns the connection between our site and the credit card processor that we use.  This problem usually resolves itself within a few hours; but you may contact us at shopbeowoof@gmail.com.  We will ensure that you are able to place your order.  We apologize for our credit card processor's temporary error and assure you that it in no way lessens the security of your eventual transaction.  It simply aggravates both you and us and, doubtless, the many, many other companies and customers who are also affected at the same time.

Do you sell wholesale?

No, Beowoof does not sell wholesale.