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FAQ

Frequently Asked Questions

How can we contact Beowoof?

Beowoof Hoboken NJ Store Phone:  201.659.PETS (7387);

Beowoof Toll Free Store Phone:  877.671.PETS (7387);

Beowoof email: beowoof@beowoof.com

 

Where in Hoboken is Beowoof located?

Please refer to the bottom of our "Local Resources" page for a link to Mapquest  or click here: http://tinyurl.com/BeowoofMapquest 

We also have a virtual tour of Beowoof on Google:  http://tinyurl.com/BeowoofVirtualTour

 

How secure is my transaction with you?

We at Beowoof understand that shoppers are concerned with the security of their transactions. Our site is protected by 128/256 bit Secure Socket Layers (SSL) technology to encrypt your login, credit card number, name and address for decoding only by Beowoof.com. We do not store credit card numbers after successful transaction processing and verification.

 

When is my card charged?

Your card is charged when you place your order. The order will then ship usually within the next 7 days.

 

What are your accepted payment methods?

We accept Visa, MasterCard, Discover and American Express.

 

Do you charge sales tax?

Only orders from the state of New Jersey are charged sales tax.

 

How do I measure my pet for clothing?

Please refer to the following link for sizing guidelines:

 

What are your policies?

If you wish to see our Privacy, Shipping and Return, and Terms of Use policies, click the links below:

Shipping Information and Return Policies
Privacy Policy
Terms of Use

 

Are all of the Brands carried by Beowoof listed on your "All Brands" page?

No, we list only the major food brands that we carry and a few assorted other familiar brand names of, e.g., treats, grooming products, litter, etc.  We stock many other brands of items.  If you are interested in finding whether or not we carry a specific brand, simply enter the brand name in the "Search" box at the top right of the page and hit "Enter" on your keyboard in order to perform a search for that specific brand within our site.

Alternatively, try emailing our store at: beowoof@beowoof.com to inquire about a specific brand.

 

If I give you my e-mail address, will I get spam mail?

Beowoof is very serious about protecting your privacy. We will never sell your information to a 3rd party. We are online shoppers & pet-owners like you and understand how frustrating unwanted emails become. We will only use your email address to contact you about your account or, but only if you request, to inform you of our upcoming sales or adoption events. An automatic email is generated when you create an account and after you place an order.

Attention AOL users:
We kindly ask that AOL users frequently check their SPAM folder or turn off their SPAM filter, as AOL will often filter our emails to that folder. You may also use an alternate email address to ensure that you will see our responses or notifications.

 

Why is my purchase on backorder?

Because of the nature of our business, an item purchased may be on backorder from the designer and, while rare, it is possible that we might not be notified of the inventory levels at the time of your purchase. As soon as we are notified that an item purchased is on backorder, you will be notified via email of an approximate shipping date and will be given the option to wait or cancel your order. If you decide to cancel your order, a refund for the full purchase price plus any applicable shipping charges will be processed within 24 hours.

 

Will the shipping charge noted by the shipper on my received package be precisely the amount that I was charged?

Probably not--in some instances our items have a "fixed" shipping charge, which means that Beowoof is subsidizing your shipping fee.  Therefore, in that case, you've saved money.  If you are paying a shipping fee that is calculated on the site, the USPS and *UPS charges are based on their program's estimate of the final weight and dimensions of the package.  (*UPS, for example, calculates with a minimum weight consideration of 1lb, and they round up on their weight calculations in all instances.)  The final weight and package dimensions may vary from that estimate--so, in the case that the estimate was lower than our cost, Beowoof will subsidize your charged fee as well. 

Please also note that the cost of Shipping Materials and "Handling" may be a portion of the charged fee for your shipping.

 

Why am I being charged for shipping even though I selected the "Free Local Delivery" Option?

Please note that items not in-stock, items designated with fixed shipping charges, some special order items & made-to-order items will be delivered by post and applicable shipping charges will be assessed.  All items that are in-stock will not be assessed a shipping fee.

In order to select the "Free Local Delivery" shipping option, the customer must enter their local address that falls within the "Free Local Delivery" parameters.  Please remember that your in-stock merchandise order total must be at least $25.00 to qualify for either the "Local Delivery" or the "$5.00 Set Delivery Fee" delivery option available for some adjacent zip codes.

For same-night delivery in Hoboken--please have your order in by 5:00 p.m. on weekdays or 2:00 p.m. on weekends.  We will contact you if any of the items in your order are out-of-stock.  We reserve the right to cancel same-night delivery due to inclement weather or other unforeseen circumstances.  In that unlikely event, we will contact you to make arrangements to deliver your order as soon as we are able.

 

I live in the adjacent zip codes that qualify for the "$5.00 Set Delivery Fee" Local Delivery Option, what is the minimum order amount?

Please remember that your in-stock merchandise order total must be at least $25.00 to qualify for either the "Local Delivery" or the "$5.00 Set Delivery Fee" delivery option available for some adjacent zip codes.

 

I'm trying to place an order; but I'm getting this error message at check-out:

"We have not been able to match your password on this transaction.  Please check your password.  (Error code 6015)"

This error does not concern your personal password on our site; but rather concerns the connection between our site and the credit card processor that we use.  This problem usually resolves itself within a few hours; but you may contact us at shopbeowoof@gmail.comWe will ensure that you are able to place your order.  We apologize for our credit card processor's temporary error and assure you that it in no way lessens the security of your eventual transaction.  It simply aggravates both you and us and, doubtless, the many, many other companies and customers who are also affected at the same time.

 

What is your policy with regard to errors on your site?

Prices and availability of products and services listed on our site are subject to change without notice. Errors will be corrected where discovered, and Beowoof.com reserves the right to revoke any stated offer and to correct any errors, inaccuracies or omissions including after an order has been submitted, and whether or not the order has been confirmed and your credit card charged. If your credit card has been charged for the purchase and your order is cancelled, Beowoof.com will issue a credit to your credit card account in the amount of the charge. Individual bank policies will dictate when this amount is credited to your account.

In the event that Beowoof and/or our Beowoof.com website incorrectly lists a price or product description due to a typographical error or an error in the information received from a supplier, we reserve the right to refuse or cancel any order placed for products listed at an incorrect price.

Beowoof.com reserves the rights to refuse or cancel any order whether or not the order has been confirmed and your credit card has been billed. If your credit card has been billed and Beowoof.com has subsequently cancelled your order, we will immediately issue a credit to your credit card account for the amount that has been charged to your card. 

 

What is your policy regarding order confirmations and cancellations?

Your receipt of an electronic or other form of order confirmation does not signify our acceptance of your order, nor does it constitute confirmation of our offer to sell.  Beowoof LLC, doing business as Beowoof Provisions for Pets and the Beowoof.com website, reserves the right at any time after receipt of your order to accept or decline your order for any reason.

 

Do you sell wholesale?

No, Beowoof does not sell wholesale.

 

Copyright Information?

Please note that all copyrights for the images, photographs & copy on this site remain with Beowoof Provisions for Pets.  Reproduction, including the downloading of our images and copy, is prohibited  by copyright laws and international conventions without the express written permission of the owners of Beowoof LLC.